Agency Referrals

Refer Your Client

Any agency, organisation, or local authority can refer a client to us. You do not need to have previously registered with us to use our services.

Please remember, you only need to refer your client if you (the agency) will be meeting the costs, not if you are simply signposting them to our services. As we are open to everyone, your client can simply come along to look around and purchase their own items if they are paying themselves.

If you are referring, please complete the referral form in full, including the items required, any financial limits per item or overall, and making clear who we are to invoice.

You should refer your client to the branch that delivers to their area. Please click here to check our branch locations.

If your client is with you and you prefer to give them a completed form, we are happy for them to bring it with them when they visit us, but please ensure your contact details are clear.

Referral Process

Fill out the referral form

Either fill out the form below or contact us.

2 We will contact you

When we receive the referral, we will contact your client and let them know we have the referral and answer any questions they may have.

3 Choose your items

When the person you refer comes into the branch, they can choose their items and arrange delivery if needed. Stock changes daily, so if a particular item is not available on their first visit, they can visit us as many times as they want.

4 Delivery & Invoice

After the items are delivered, we will then invoice your agency using the details entered on the form.

Referral Form

Choose a Depot:

Choose a Depot

Client Information

Clients Name

Address Line 1

Address Line 2

Town/City

Region

Post Code

Phone Number

Organisation/Agency Information

Referring Organisation

Referring Officer

Address Line 1

Address Line 2

Town/City

Region

Post Code

Billing Address and Details

Address Line 1

Address Line 2

Town/City

Region

Post Code

Phone Number

Purchase Information

Required Items

Who is responsible for Payment?

Who is responsible for Payment

Maximum Allowance

Extra Information

Anything else you wish to tell us?

• This form is valid for 6 weeks from the date of referral.

• If possible bring transport with you on the day of your visit. Dorset Reclaim offers a delivery service at nominal cost although there may be a delay between your visit and Dorset Reclaim being able to make the delivery.

Agency Referral Questions

Where do I send the referral form?

Please submit this to the branch that delivers to the area where your client lives

If my client has special circumstances, can I speak to someone?

Of course. Please speak to the manager at the relevant depot

Can I check what is in stock & the cost?

Yes. Please call the relevant depot and a member of the team will be able to help you.

How soon can you deliver?

We deliver to different areas every day of the week, so the longest wait time should be no more than a week away; very often we can deliver more quickly.