Any agency, organisation, or authority can refer a client to us. You do not need to have previously registered with us to use our services. 


How to refer your client

Please complete the referral in full, including the items required, any financial limits per item or overall, and making clear who will be responsible for payment.

You should refer your client to the branch that delivers to their area. Please click here to check the branch which would manage your referral and the days we are in your client’s area.

Please download and email a completed referral form from the depot link below to 


Submit a referral by post or in person

Please post, email, or hand your form into the relevant branch.

>> Bournemouth Branch – Referral form (PDF)

>> Poole Branch – Referral form (PDF)

>> Dorchester Branch – Referral form (PDF)

Once registered

Our volunteers will show your client round the branch where they can look for the items they need and arrange delivery if needed. Stock changes daily, so if a particular item they require within their budget is not available on their first visit, please ask them to call again or call us to check what is in stock.